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Apple 9L0-403 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Network Configuration | 15% | - TCP/IP configuration and services - Network settings and connectivity - Network troubleshooting tools |
| Installation and Initial Configuration | 15% | - Installing Mac OS X v10.6 Snow Leopard - Setup Assistant and system configuration - Upgrading and migrating data |
| System Management and Troubleshooting | 15% | - System startup and recovery modes - Peripherals and printing - System logs and diagnostics |
| File Systems and Data Management | 20% | - File management and metadata - Time Machine backup and recovery - HFS+ file system structure |
| User Accounts and Security | 20% | - File system permissions and ownership - User account types and management - Keychain and security settings |
| Applications and Processes | 15% | - Managing processes and activity monitor - Application environments and frameworks - Troubleshooting application issues |
Apple Mac OS X Support Essentials 10.6 Sample Questions:
1. What is the role of the launchd process in the Mac OS X v10.6 system startup process?
A) launchd starts the init process, then init starts all the other processes involved in startup.
B) The init process starts launchd, then launchd starts the scripts stored in /etc/chron/.
C) The init process starts launchd, then launchd starts the items stored in the StartupItems folder.
D) The kernel starts launchd, then launchd starts all the other processes involved in startup.
2. Which two statements are true of file and folder permissions in the Finder in Mac OS X v10.6? Choose two.
A) A user with Read only permissions to a folder cannot view any files in that folder.
B) A user with Read only permissions to a folder cannot rename any files in that folder.
C) A user with Write only permissions to a folder cannot view any files in that folder.
D) A user with Write only permissions to a folder can rename any file in that folder.
E) A user with Write only permissions to a folder can delete any file in that folder.
3. Which statement presents a benefit of protected memory?
A) Applications that crash have the data in memory saved to a new file.
B) Applications that crash do not adversely affect other running applications.
C) Applications that crash automatically save open files.
D) Data in memory used by running applications is encrypted.
4. Which three issues can occur when multiple users are logged via fast user switching?
Choose three.
A) Peripherals in use by one user's application may be inaccessible to other users.
B) Some applications may fail to open for one user if they are already open in another user's account.
C) Changes to documents that are open in multiple users account may not be able to be saved by some of the users.
D) Display resolution preferences may conflict, and cause resolution not to change appropriately when new users log in.
E) iTunes librairies cannot be shared between users who are logged at the same time.
F) Access to some services may be granted inappropriately to users who log in after certificates have been validated.
G) Some applications may run out of memory due to the number of processes running.
5. Using the Parental Controls preferences, which three restrictions can you impose on an account? Choose three - partial credit possible.
A) Restrict the account to sending emails only to defined email addresses.
B) Restrict the account to a defined amount of disk space for the home folder.
C) Restrict the account to downloading only defined file types (such as text or audio files) from the web.
D) Restrict the account to a defined set of services in Sharing preferences.
E) Restrict the account to launching only a defined set of local applications.
F) Restrict the account to a cumulative daily login session duration.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B,C | Question # 3 Answer: B | Question # 4 Answer: A,B,C | Question # 5 Answer: A,E,F |



