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Avaya 74970X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Oceana Solution Overview | 20% | - Interoperability with Avaya Aura - System interfaces and workflows - Architecture and core components |
| Topic 2: Troubleshooting Avaya Oceana Core | 30% | - Monitor Portal and diagnostics - Log analysis and tracing tools - Breeze, ACM, AAEP and licensing issues |
| Topic 3: Channel and Workspace Troubleshooting | 25% | - Voice, Email, Webchat, SMS channels - End-to-end tracing and resolution - Oceana IX Workspaces and agent tools |
| Topic 4: Maintenance and Administration | 15% | - Omnichannel DataStore management - Backup and restore procedures - Health checks and routine operations |
| Topic 5: Integration and Best Practices | 10% | - Known issues and resolution guidelines - Support methodologies |
Avaya Oceana® Solution Support Sample Questions:
Question 1
For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?
A. WorkRequestID=ContextStoreID-UCID=ContactID
B. WorkReque$tID=ContextStoreID and ContactlD=UClD
C. WorkRequestID=CustomerID=UClD=ContactID
D. WorkRequestID=RouteRequestID=ContactID
Question 2
Consider the log message:
2018-01-31 08:51:07,795 [pool-241-thread-1] SMSVendorSnapin INFO
-SMSVendorSnapin-3.4.0.0.80601 - Response is ("accounts":
[("messageService":"SMS","name":"smsdemo","url":"www.pass4test.com","apiId":"1","apiPasswo rd":"","extral":"","extra2":"","capabilities":[("type":"TEXT","maximumLength":160)],"identities":[("i dentifier":"01715123456")])]) Which component and log file contains log messages of this kind?
A. SMSVendotSnapin Service Log file
B. ORCRestService PU Log file
C. CustomerControllerService PU Logs file
D. MessagingSetvice Service Log file
Question 3
During the Avaya Oceana Email Channel Interaction processing, which component is responsible for creating the contact ORC component?
A. UCM Spaces
B. Email Service
C. Agent Controller
D. Omni channel Database
Question 4
Which component is responsible for integrating Avaya Oceana Workspaces with Avaya Oceana core components?
A. Unified Collaboration Administration (UCA)
B. Unified Collaboration Model (UCM)
C. Unified Agent Controller (UAC)
D. Call Server Connector (CSC)
Question 5
If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?
A. Avaya Oceana Workspaces does not require LDAP Authentication while logging in.
B. Avaya Oceana Workspaces does not require UAC authorization while logging in.
C. Avaya Oceana Workspaces relies on CM for authentication and authorization.
D. Avaya Oceana Workspaces requires LDAP Authentication while logging in.
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: D |



