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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. How are Cisco Unified Mobile Agents silent monitored by their supervisors at remote locations?

A) Desktop Monitoring from the Cisco CTI OS or Cisco Agent Desktop CTI Desktop
B) Cisco Remote Silent Monitoring (RSM) Service Monitoring
C) Cisco Unified Communications Manager Silent Monitoring
D) Cisco CTI OS or Cisco Agent Desktop SPAN Port Monitoring

2. When using the Cisco Unified Communications Manager Extension Mobility feature with Cisco Unified Contact Center Enterprise, which two are the correct sequences for agent login and logout? (Choose two.)

A) Log in to Cisco Agent Desktop followed by Extension Mobility.
B) Log in to Extension Mobility and Cisco Agent Desktop at the same time.
C) Log out of Extension Mobility followed by Cisco Agent Desktop.
D) Log in to Extension Mobility followed by Cisco Agent Desktop.
E) Log out of Extension Mobility and Cisco Agent Desktop at the same time.
F) Log out of Cisco Agent Desktop followed by Extension Mobility.

3. In the Cisco Unified Contact Center Enterprise solution with Cisco Unified Communications Manager clustering over the WAN, how is the private network for the Peripheral Gateways sized?

A) The PG private network bandwidth is based on the BHCA handled by the Cisco Unified Communications Manager.
B) The PG private network bandwidth is fixed at a T1 speed, regardless of call or agent volume.
C) The PG private network bandwidth is double that of the Router/Logger private network in the system.
D) The PG private network bandwidth is based on the total number of agents on the Cisco Unified Communications Manager.

4. Which two Cisco Unified Contact Center Enterprise CTI solutions support silent monitoring of agent calls using desktop monitoring rather than VoIP Monitor servers? (Choose two.)

A) Cisco Unified Contact Center Enterprise Cisco Agent Desktop
B) Cisco Unified Contact Center Enterprise Cisco Agent Desktop Browser Edition
C) Cisco Unified Contact Center Enterprise CTI Object Server Agent Desktop
D) Cisco Unified Contact Center Enterprise Siebel CRM Connector

5. When configuring Cisco Unified Communications Manager for use with the Cisco Unified Mobile Agent option of Cisco Unified Contact Center Enterprise, which statement is true?

A) Each mobile agent can use one set of CTI ports from a pool of remote CTI ports and local CTI ports.
B) Each mobile agent must have its own unique JTAPI user in Cisco Unified Communications Manager.
C) Each mobile agent must have its own dedicated set of CTI ports that are tied to the Agent ID in Cisco Unified Contact Center Enterprise.
D) Each mobile agent must have a Cisco Extension Mobility profile to log in remotely.

Solutions: