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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which node in a Cisco Unified Contact Center Enterprise system should be used to modify contact center configuration?

A) Cisco Unified Contact Center Enterprise NIC
B) Cisco Unified Contact Center Enterprise Peripheral Gateway
C) Cisco Unified Contact Center Enterprise Logger
D) Cisco Unified Contact Center Enterprise Administrative Server
E) Cisco Unified Contact Center Enterprise Call Router

2. A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If Call Router Side A has device majority and its Ethernet private network NIC fails, which two events will occur? (Choose two.)

A) There is no ability to make configuration changes nor write any historical data to Logger A from Call Router A.
B) The Call Router Side B will stay active, while the Call Router Side A will go idle.
C) The system will operate as it did prior to failure.
D) The Call Router Side A will stay active, while Call Router Side B will go idle.
E) Both sides will go active.

3. When using the Cisco Unified Outbound Option SIP Dialer 8.0(x), which statement is untrue?

A) Call progress analysis is performed in the Cisco IOS Voice Gateway, not the dialer.
B) SIP Phones must be configured in Cisco Unified Communications Manager for each dialer port.
C) Mobile agents must use the nailed-up connection option.
D) No physical reservation call is used to reserve the agent for the outbound contact.

4. During a normal call flow in the Cisco Unified Contact Center Enterprise solution, how long is the agent phone engaged?

A) from the call arrival to the point that the agent hangs up
B) from the point that the agent answers to the point that the agent is ready
C) from the transfer to IVR to the point that the agent hangs up
D) from the point that the agent answers to the point that the agent hangs up

5. The process of sending pre-call data about a call to a targeted site in the Cisco Unified Contact Center Enterprise solution is known as which of these terms?

A) translation routing
B) service control routing
C) pre-routing
D) event-based routing
E) post-routing

Solutions: