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Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. How many rows can be returned by a tabular query?

A) 10000
B) 100
C) Unlimited
D) 100000
E) 1000

2. In your company, Oracle Service Cloud has workspaces where there aremultiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?

A) Creating multiple workspaces per business function and assigning to different profiles
B) Removing fields in the workspaces
C) Placing objects on different tabs and splitting the loading across multiple tabs
D) Utilizing workflows and splitting functionality into more than one workspace

3. Which two are non-CRUD operations?

A) RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);
B) CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool
C) UpdateResponseMsg = Binding.Update(RNObject[] Objects,UpdateProcessingOptions ProcessingOptions);
D) ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
E) ReturnRawResult, bool DisableMTOM, outbyte[] FileData);RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);
F) CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);

4. Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?

A) Selectthe Pull Chat check box in the chat profile.
B) Select the corresponding pull policy.
C) Select the Chat check box that is associated with an agent's staff account.
D) Configure advanced routing.
E) Enable the engagement engine.

5. Which three statements are true about navigation sets?

A) Using navigation sets,you can configure which quick search reports can be seen.
B) The same navigation set can be set for different interfaces.
C) Using navigation sets, you can define what quick links can be seen when navigating File > Link.
D) Using navigation sets, you can define what new objects can be created by using the File menu.
E) Using navigation sets, you can configure whether to show the Home navigation pane or not.
F) Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.

Solutions: