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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Security | 18% | - Authentication and access
|
| Channel Strategy | 25% | - Channel architecture design
|
| Discovery | 20% | - Stakeholder analysis
|
| Workflows and Integrations | 12% | - Workflow Builder
|
| Migration and Change Management | 5% | - Migration planning
|
| Governance and Administration | 20% | - Workspace administration
|
Salesforce Certified Slack Consultant Sample Questions:
1. You are preparing your client for a migration of two workspaces into a grid. In the pre-migration report, a single user is flagged under the "Duplicated and Illegal Usernames" section of the report. This user has the same username on both of the migrating workspaces, but different email addresses.
What is the recommended way to resolve this issue?
A) Update both user emails to match the email used for SSO.
B) Make this user a multi-channel guest.
C) Deactivate one of the accounts to remove the conflict.
D) Change one of the usernames so they are not duplicated.
2. Your client is launching their Slack instance on Monday, March 1st and you have decided to offer three Slack User Essentials live training sessions to support their end users. The company is headquartered in San Francisco, and has additional offices in New York and in London.
How should you propose scheduling the three sessions to ensure you can deliver a tailored training experience in Slack?
A) Host one session for San Francisco users prior to March 1st and the other two sessions after March 1st.
B) Host three sessions to accommodate various time zones throughout the week of March 1st.
C) Host three sessions at various times of the week prior to the March 1st launch.
D) Host weekly sessions on Mondays at 9am ET, starting on March 1st, ending on March 15th.
3. You are preparing for a live Slack User Essentials session and you have started to develop some in-channel activities to ensure your training is engaging and interactive.
Which in-channel activity would be the most appropriate way to provide hands-on practice with message threads?
A) A huddle about the participants' favorite remote work tips.
B) An ice-breaker asking participants what kind of music they play at their desk.
C) A multiple-choice knowledge check question about the benefits of threads.
D) A poll asking participants if they prefer Slack, Teams or email.
4. Creameri Ice Cream Co. has high satisfaction ratings from ice cream customers, but low employee satisfaction ratings. In the monthly engagement surveys, employees consistently state they are not always aware when shipments are scheduled to arrive and when there are company-wide announcements.
In order to help Creameri Ice Cream Co. improve employee satisfaction, what types of information should you prioritize gathering during your discovery call?
A) Schedule of Creameri Ice Cream Co. deliveries and expected delays
B) Insights about existing pain points and how Creameri Ice Cream Co. collaborates today
C) Learnings from the Creameri Ice Cream Co. employee satisfaction survey
D) A list of all other projects Creameri Ice Cream Co. is working on at the moment that may impact employee satisfaction
5. Your client has a requirement of automatically signing users out of desktop and mobile instances of Slack every 30 days.
What settings should you recommend they have in place?
A) Enable session duration in org SSO settings to have a session duration of 720 hours.
B) Enable session duration in org security settings to have a session duration of 30 calendar days.
C) Enable session duration in org security settings to have a session duration of 720 hours.
D) Enable session duration in org SSO settings to have a session duration of 30 calendar days.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: C |



