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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Management as a Practice | 15% | - Concept of Service and Service Management - Governance and Best Practice - Stakeholders and Value Creation |
| Technology and Architecture | 5% | - Enabling Technology - Architectural Considerations |
| Key Principles and Models | 15% | - Governance Model - Service Portfolio - Deming Cycle - Process Model |
| Generic Concepts and Definitions | 10% | - Service Assets and Configuration - Service Level Agreements - Key Terminology |
| Functions and Roles | 10% | - Service Desk - IT Operations Management - Application Management - Technical Management - Key Roles |
| Selected ITIL Processes | 25% | - Incident Management - Problem Management - Service Level Management - Service Asset and Configuration Management - Release and Deployment Management - Change Management |
| ITIL Service Lifecycle | 20% | - Service Operation - Service Strategy - Service Design - Service Transition - Continual Service Improvement |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
1. Was ist die Schlüsselausgabe innerhalb von Service Design, die an Service Transition übergeben wird?
A) Messung, Methoden und Metriken
B) Service Portfolio Design
C) Service Design Package
D) Prozessdefinitionen
2. Welche der folgenden Optionen sollte dem Service Desk zur Verfügung stehen?
1. Bekannte Fehlerdaten
2. Ändern Sie die Zeitpläne
3. Service Knowledge Management System
4. Die Ausgabe von Überwachungstools
A) nur 1,2 und 4
B) nur 2,3 und 4
C) Alle oben genannten
D) nur 1,2 und 3
3. Service Assets dienen der Wertschöpfung. Welche der folgenden Arten von Service-Assets sind MAJOR?
A) Anwendungen und Infrastruktur
B) Dienstprogramm und Garantie
C) Ressourcen und Funktionen
D) Dienste und Infrastruktur
4. Welche Rolle würden Sie MOST voraussichtlich bei der Verwaltung der zugrunde liegenden Verträge spielen?
A) Prozessmanager
B) IT-Designer / Architekt
C) Lieferantenmanager
D) Service Catalog Manager
5. Was liefert ein Service immer an Kunden?
A) Anwendungen
B) Infrastruktur
C) Wert
D) Ressourcen
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: C |
