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C-C4H520-02 Exam Certification Details:
| Sample Questions: | SAP C-C4H520-02 Exam Sample Question |
| Level: | Associate |
| Languages: | English |
| Cut Score: | 61% |
| Duration: | 180 mins |
| Exam: | 80 questions |
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SAP C-C4H520-02 Exam Description:
The "SAP Certified Application Associate SAP Field Service Management 2005" certification exam validates that the candidate possesses the fundamental and core knowledge required of the application consultant profile. This certification proves that the candidate has an overall understanding and functional configuration skills to participate as a member of an SAP Field Service Management project team in a mentored role. This certification exam is recommended as an entry level qualification.
SAP C-C4H520-02 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Workforce Management | >12% | - Create and assign service calls - Features of workforce management |
| Topic 2: Business Rules | <8% | - Advantages of business rules - Application in different scenarios |
| Topic 3: Crowd Workforce | <8% | - Benefits for SAP Field Service Management - Concept of crowd service |
| Topic 4: Customer Self Services via Core Now | <8% | - End-to-end service call generation - Consumer self-service process |
| Topic 5: Smartforms | >12% | - Features of Smartforms module - Locating and creating Smartform templates |
| Topic 6: Administration: Permissions and Configurations | 8% - 12% | - Business rules and permission settings - Company settings and system administration |
| Topic 7: Mobile SAP Field Service Management Application | >12% | - Features of mobile FSM application - Accept, execute and close service calls |
| Topic 8: Master Data Management | 8% - 12% | - Components of master data management - Data model usage in SAP FSM |
| Topic 9: Analytics and Reports | 8% - 12% | - Accessing analytic reports in SAP FSM - Using reports for business purposes |
| Topic 10: SAP Field Service Management and SAP Service Cloud | <8% | - Position within SAP Service Cloud ecosystem - Basic functionalities |
| Topic 11: Integrations | <8% | - End-to-end process flow - Integration concepts with other SAP products |
